Retention
Klaviyo email and SMS
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What We Build
Honest answers.
Questions
Do you work in Klaviyo?
Yes, for both email and SMS. We build accounts from the ground up: data, segmentation and deliverability sorted before any campaign goes out.
Which flows do you build first?
Welcome, cart and browse abandon, and post-purchase. Those carry the most revenue for the least effort, with replenishment and winback following.
Do you run SMS as well?
Yes, where it earns its place alongside email rather than because the channel exists. Consent and compliance are set up properly from the start.
Can you build a subscription programme?
Yes, on Recharge. We own one for a premium beauty item retailing above £150, including the churn management that goes with it.
How do you decide the campaign calendar?
Against the trading plan and contribution margin, rather than to fill a send schedule.
We already have flows. Can you improve them?
Usually. Most accounts have flows that were switched on once and never revisited against current margin, assortment or pricing.
Let's work together
Retention not carrying its weight?
Tell us what your repeat rate looks like and what is live in Klaviyo today, and we will tell you what we would build first.
UK, EU & US Accounts
Direct To The Operator